Return Policy

At Candy Puff Land, we strive to provide our customers with the highest quality freeze-dried candies. However, we understand that there may be instances where you need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our store.

1. Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Timeframe: You have 3 days from the date of purchase to initiate a return. After this period, we will not be able to process your return.

3. Return Process: To initiate a return, please contact our customer support team through the contact us tab on our site or email us at They will guide you through the return process and provide you with a return authorization number.

4. Shipping: The customer is responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure that the item is returned to us safely. Please also include your original order number as well as your name and purchasing information so we can apply the refund to the right customer. 

5. Refunds: Once we receive the returned item, our team will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment within 7 days.

6. Contact Us: If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer support team at our contact page on the website. We are here to assist you and ensure your satisfaction with our products.

Thank you for choosing Candy Puff Land. We appreciate your business and look forward to serving you again in the future.