Shipping Policy

Shipping Policy

Thank you for shopping with Candy Puff Land! We are dedicated to ensuring that your shopping experience is smooth and hassle-free, including the shipping process. Please review our shipping policy outlined below:

1. Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary, but we strive to fulfill orders as quickly as possible.

2. Shipping Methods and Rates:

  • We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
  • Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

3. Domestic and International Shipping:

  • We currently ship to addresses within United States Only. International Shipping is not currently available. Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues.
  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the total order cost and are the sole responsibility of the recipient.

4. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your package and estimate the delivery date.

5. Delivery Timeframe:

  • Delivery times vary depending on the shipping method selected and the destination address. Estimated delivery times will be provided during the checkout process and are based on standard courier services.
  • Please note that unforeseen circumstances such as weather delays or customs inspections may impact delivery times. We appreciate your patience and understanding in such situations.

6. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory limitations. These restrictions will be communicated on the product page, and we reserve the right to cancel orders that cannot be fulfilled due to shipping constraints.

7. Order Tracking and Support:

  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience exceeds your expectations.

8. Shipping Address Changes:

  • To prevent errors or delays, we are unable to make changes to the shipping address once an order has been placed. Please double-check your shipping information before finalizing your purchase.

9. Lost or Damaged Shipments:

  • In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory outcome.

10. Returns and Exchanges:

  • For information regarding our return and exchange policy, please refer to our Returns & Exchanges Policy page.

11. Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order with Candy Puff Land, you agree to comply with our shipping policy and all terms and conditions outlined herein.

If you have any questions or require further assistance, please contact us at CandyPuffLand@gmail.com or visit our contact us page and fill out the form. 

Thank you for choosing Candy Puff Land!